Why When Moving Off a Family Plan I Cant Keep My Number

Port or transfer your personal Google Voice number

This information applies but to personal Google Phonation accounts.
If you accept a Google Vocalisation for Google Workspace account managed by your piece of work or school, contact your administrator to port your number.
If you're a Google Workspace administrator who wants to port your organization's phone numbers, go to Port business numbers to Voice for Google Workspace.

Yous can port your mobile phone number into Google Voice or port your Google Voice number out to a mobile service provider. You tin also transfer your Google Vocalization number from one Google Account to another.

If you like your current telephone number, at that place are 3 means you tin keep using information technology:

Port your mobile number to a personal Google Voice business relationship (most common)
Port your Google Voice number out to a mobile phone service
Transfer your Google Voice number to a unlike Google Account

Option 1: Port your mobile number to a personal Google Voice account

Notation: You tin can't port your mobile number to a Google Phonation account managed by your work or school.

You'll be charged a $xx fee to port your mobile number to Google Voice from most mobile service providers, such as Verizon or AT&T. If yous have a Google Fi number, read Transfer your Google Vocalisation number to Google Fi.
Not all mobile numbers can be ported into Google Voice. Check the Porting Status folio to verify your number tin can exist ported.
Don't cancel your phone plan until Google Vox notifies you the port is complete. To verify the port, we'll call your telephone with a code. Later the port is finished, your service provider will cancel your phone service. If you lot have multiple numbers on the account, check with the service provider first to find out about their policies. If you lot desire to go on the plan and get a new mobile number, ostend that with the service provider.

Earlier you lot begin

Find your billing account data from your current service provider, such as your account number and PIN for number porting. You demand this information to complete your port request.

Port your number

On your calculator, open up Google Voice.
If you haven't used Google Voice on your account earlier, gear up up Vocalism. Y'all'll exist prompted to option a new number, but your ported number will soon replace it, so it won't matter what that number is.
At the top left, click Card Legacy Google Vocalism. Google Vox will look different, but you're in the right place.
At the tiptop right, click Settings Settings.
Click the "Phones" tab.
Next to your electric current number, click Alter / Port.
Select I want to use my mobile number. Follow the onscreen instructions to set up your new number and pay.
To get calls, set up phones to receive calls.
Optional: Check the condition of your number porting. Numbers have from 48 to 96 hours to port.

If the port gets stuck or delayed, contact the Google Vocalisation Community Help Forum for more than help.

Get calls on your phone after y'all port the number

After your number is ported, it's automatically removed from your mobile service programme, and your plan may be canceled. Google Voice doesn't offer mobile service plans. You lot'll need to contact your mobile service provider to become a new number to proceed your program active or start a new one.

To go Google Voice calls on your phone again:

Gear up a new phone program and get a new number.
Add together the new number from your phone service program to your Google Voice business relationship as a linked number.

Any of these actions tin can crusade fees or offset new contract agreements with mobile service providers. Bank check with them kickoff.

Continue your original Google Voice number

Your Google Vox business relationship comes with a phone number. Within 90 days after you port your personal phone number, you:

Tin opt to continue your original Google Voice number as a secondary number to the phone number you lot ported in. Otherwise, the original Google Phonation number is removed.
Can receive calls and text messages on either number. Later on you make your secondary number permanent, you tin choose which number to make calls and send messages from.

After you port your Google Vocalism number:

For xc days, incoming calls and messages to your old number are forwarded to your Google Vox account.
Later 90 days, a list of people who called your old Google Voice number is emailed to yous.

On your computer, open up Google Vocalization.
Sign in with the Google Account you used to register your number.
At the meridian right, click Settings .
On the left, click Calls.
Under "Outbound caller ID," choose the phone number y'all desire to make calls and send letters from.

Cancel a number port

If the port process gets stuck or delayed, you lot might be able to abolish the process.

You'll become an email from the Google Voice squad to let you know in that location's a problem.
From the email you got, click Login to Google Vocalism. The porting status folio will open up.
Let united states know whether you'd similar to try again or cancel. If you abolish, you'll get your $20 fee back.

Selection 2: Port your Google Vocalisation number out to a mobile phone service

To port your number out of Google Voice, unlock the number. And then, let your mobile service provider know yous desire to port a number to their service. They do the rest.

Unlocking your Google Voice number costs $3, but it's gratis if your number was originally ported in from a mobile service provider.

On your computer, go to the Google Vocalisation unlock folio.
Point to the Google Voice number you want to port, and click Unlock my number.
Click Continue.
Pay with your Google Account. You'll get your receipt past email.
Ask your mobile service provider to port your number to their service.
Note: If your mobile service provider asks for your account number and PIN, provide your 10-digit Google Voice telephone number and the PIN yous utilize to admission your Google Vocalization voicemail.

Note: Without a phone number, your account volition change to Google Voice Lite.

Lock your number again

If you decide not to port your Google Vox number, y'all can lock information technology again.

On your figurer, become to the Google Voice unlock page.
Nether your Google Voice number, click Relock my number.
Click Continue.
Y'all'll see a status page where your number is marked as "Locked."

You lot can always unlock your number over again for free.

"Tin can't relock your number" error

If a service provider, similar Verizon or AT&T, has already permit us know virtually the port you asked for, you can't relock your phone number.

Selection 3: Transfer your Google Voice number to a different Google Account

You can also move your Google Phonation number to another Google Account. Transfers complete within seconds, dissimilar porting numbers. Only your Google Phonation number is transferred. Your call history and voicemails don't transfer to the new account.

What you tin can't transfer

A personal Google Voice account number to a Voice for Google Workspace account number, such as one managed by your work or school.
A Voice for Google Workspace account number to any other type of Google Account, including personal accounts and accounts using a different Google Workspace domain.
A second Google Voice number to a Google Account that already has a Google Voice number.
A Google Voice number to a Google Account that hasn't accepted the Google Terms of Service.
Your account data, including your settings, voicemail, call history, text messages, and linked numbers. To export all your information, learn how to download your data. At that place'south no procedure to import your account information into another Google Voice account; y'all must view it locally.

Transfer to another Google Business relationship (ends in @gmail.com)

On your computer, open Google Vox.
At the top left, click Menu Legacy Google Phonation. Google Phonation volition look different, but you lot're in the right place.
At the summit right, click Settings Settings.
Click the "Phones" tab.
Side by side to your Google Voice number, click Transfer, then follow the onscreen instructions.
If the Transfer choice is inactive, information technology's considering the destination business relationship hasn't accepted the Terms of Service:
1. Go to the destination account.
2. At the welcome message, click Continue. Don't do anything else.
3. Go back to the transfer screen for the original business relationship, then click Transfer.
Subsequently the transfer finishes, set up a linked number in the new Google Voice account.

If y'all've already tried to transfer and now tin't use your number, create a mail service on the Google Voice Help Forum. Post using the Google Business relationship that originally had your Google Voice number. In your mail service, include just the final 4 digits of your Google Voice number.

If porting your number isn't working

If yous accept problems porting your number to Google Phonation, utilise this information to aid troubleshoot your particular consequence.

"Couldn't transfer your number" error

If your number port doesn't go through, you get an electronic mail from Google that explains what to do.

"Carrier info doesn't match" notification

The account data you enter when you lot outset your number port needs to be completely accurate.

If a number port doesn't go through, it'due south often because of wrong account information. Your port won't work with a misspelled name, an incorrect billing address, or an incorrect PIN, for case.

You have the take chances to enter your information and try again. Hither are some things to bank check:

Make sure there aren't any typos.
Account numbers are hard to find and it'due south easy to forget your Pin number. Contact your previous carrier. They should be able to provide this information.
Try entering your account number without any dashes.
You usually demand to provide the business relationship possessor'southward data. If you lot're on a family plan, find out who is listed as the account possessor.

Information required by service providers

Verizon

The Verizon number you'd like to port.
The business relationship holder's name.
Your Verizon account number.
- Usually a x or 14-digit number formatted as 000000000-00000.
- Don't include the nuance when y'all enter it.
The last 4 digits of the account holder'due south Social Security number.
In some cases, you may also be asked for your account Pivot. This is usually a 4-digit number.
In some cases, you may also need a transfer pin. This is a vi digit number.

If you accept trouble finding this information, check a recent billing argument or contact Verizon back up.

AT&T

The AT&T number you lot'd like to port.
The business relationship holder's name.
Your AT&T wireless account number. Valid account numbers are 8, 9, 10, 12 and 15 digits. The most common are nine or 12 digits.
The concluding 4 digits of the business relationship holder's Social Security number.
In some cases, you may also be asked for your AT&T account PIN.
If you accept a prepaid or GoPhone business relationship: Contact AT&T support for your wireless account number.

If you have trouble finding this information, bank check a recent billing argument or contact AT&T support.

T-Mobile

The T-Mobile number you'd like to port.
The account holder's proper name.
Your T-Mobile account number.
A postpaid account number is usually a 9 digit number but can be 9, 11, 12 or fifteen digits.
A prepaid account number is your 11-digit phone number (1+ area code + number).

If you lot take trouble finding this information, check a recent billing statement or contact T-Mobile back up.

Dart

The Sprint number you'd like to port.
The business relationship holder's proper noun.
Your Dart account number (usually a 9-digit number).
Your Sprint PIN/passcode (usually a 6- to ten-digit number).

If you accept trouble finding this information, check a contempo billing argument or contact Sprint support.

U.S. Cellular

Your US Cellular account number, which is either the account number or client ID on your beak. If you have trouble finding this information, contact The states Cellular back up.

Other carriers

Porting from Republic Wireless, Cricket, Metro PCS, or another carrier?
The information needed varies by carrier. In most cases yous can find it on your pecker and you'll need:
- The phone number you'd like to port.
- Name of the account owner.
- Business relationship number from your current carrier.
- Account Pivot or passcode. Some carriers crave this data to verify you ain the number. Google uses this data for the port only. We won't store or use it for whatever other purpose.
- The account holder's Social Security number.
- Billing address of the account possessor.

Get more help

You lot can discuss your questions with Google Voice experts in the Google Vocalization Community Help Forum.